Terms and Conditions   -   DISCLAIMER


Conditions of Use 



All products are for research and development laboratory use only, and strictly not for human or animal use or application, and should be handled only by PROFESSIONAL CHEMIST, suitably trained persons who are familiar with laboratory procedures and potential chemical hazards. Only PROFESSIONAL CHEMIST who know how to predict and how to act in the event of an accident and know how to act responsibly for themselves and others and acts responsibly with the environment. All compounds are supplied on the condition that the customer alone accepts total responsibility for their use and any misuse, and for safe disposal of all such compounds which are stated in the MSDS in accordance with the law.


ISOMERLAB takes no responsibility that the products offered may be lawfully purchased outside of Slovenia. Purchasing the offered products may not be legal by certain persons in certain countries. If you purchase our offered products from outside of Slovenia, you do so at your own risk and you are responsible for compliance with your local state or federal laws. These Terms and Conditions are governed by the internal substantive laws of Slovenia, with respect to any conflict of legal principles. Jurisdiction for any claims arising under this agreement shall lie exclusively with the courts within Slovenia. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such a provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term. The customer hereby acknowledges the following: The chemicals and/or supplies purchased may have hazardous properties, and that he/she is legally entitled to receive these materials and handle them. In consideration of the sale of the offered chemicals and/or supplies, the buyer agrees to the following: The buyer agrees that he will not use the chemicals and/or supplies in violation of any local, state, or federal law. He/she agrees that he/she will not use any chemicals and supplies for developing any illegal drugs, chemical weapons, or for any other illegal purposes. The buyer hereby acknowledges that any purchase shall be made at their own risk.

All suspicious activities will be monitored and reported to the relevant gonverment authorities.

With each executed purchase, the customer officially declares that he is familiar with the safety precautions and hazards of the chemicals in question. The person also declares that he knows how to act safely as Professional chemist, is responsible for himself, nature and others and knows how to act safely and take care of himself and others in the event of an accident and also declares that he/she will safely Dispose of contents/container to in accordance with local regulation.


Each of our products in the online store contains a safety data sheet MSDS attachment, please download in .pdf format and read it carefully before purchasing and familiarize yourself with the safety precautions and hazards.



General terms and conditions of webstore WWW.ISOMERLAB.COM


General terms and conditions of the online store ISOMERLAB D.O.O. are drawn up in accordance with the Consumer Protection Act (ZVPot)with the recommendations of the Chamber of Commerce and Industry and international codes for ebusiness. ISOMERLAB D.O.O. online store is an information system designed to present and sell products to the user. It is managed by ISOMERLAB D.O.O. , hereinafter referred to as the provider. A user is a person who uses our system, i.e. a customer in an online store. When registering in the online store, the visitor obtains ausername that is the same as his e-mail address, which he deterines in his profile, and a password. The user name and password unambiguously determine and associate the userwith the filled-in data. After registration, the visitor becomes a user and acquires the right to purchase. The general terms and conditions deal with the operation of the ISOMERLAB.COM online store, the user's rights and the business relationship between the provider and the customer.


Availability of information:


The provider undertakes to provide the buyer with the following information at all times: company identity, contact addresses, essential characteristics of the goods or services, availability of products, terms of delivery of the product or performance of the service, all prices clearly and unambiguously determined, method of payment and delivery, time validity of the offer, the deadline during which it is still possible to withdraw from the contract and the conditions for withdrawal and the explained procedure in the event of a complaint, including all information about the contact person or customer service department.


Payment methods:


At the ISOMERLAB.COM online store, the provider offers the following payment methods:


Payment by wire transfer T/T. Sending funds through direct bank transfer to our bank account Please refer to invoice/proforma invoice number while paying.
SI56 0400 1004 9187 913 (NOVA KBM)
0400 1004 9187 913


The provider issues an invoice to the buyer on a permanent medium, with detailed costs and instructions on how to withdraw from the purchase and return the items, if necessary and possible.

The purchase contract (order) is stored in electronic form on the provider's server and is accessible to the customer at any time in his user profile (My profile).


Validity of the offer:


The listed prices in the online store are irrevocable and only valid when ordering via the Internet, so there may be price differences for some products in the online store and other stores in Slovenia. The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. All products are without VAT . We do not charge VAT due to VAT exempt under Article 287 of Directive 2006/112EC.


Purchase process:


1. Order accepted After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. At this step, the buyer has the opportunity to cancel the order within one hour. The customer can always access comprehensive information on the status and content of the order on the provider's website.

2. Order confirmed If the buyer does not cancel the order, the order goes into further processing, when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider can call the customer on his contact phone number to check the data or ensure the accuracy of the delivery. When delivering goods that the provider does not have in stock in its own warehouse, the provider is exclusively bound by the delivery by the provider's supplier and the time in which the provider's supplier can deliver the goods to the provider. Via e-mail, the provider informs the buyer about up-to-date information regarding the delivery of goods. If the delivery time is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return any funds already paid to the buyer, and deliver the other items from the order at the buyer's choice, or cancel the entire order. The provider does not assume any responsibility for damage caused by longer delivery times or non-delivery of goods that the provider does not have in stock in its own warehouse.

3. Goods dispatched The provider prepares the goods within the agreed period, sends them and informs the buyer about this by e-mail. In the aforementioned e-mail, the provider also informs the buyer about the return policy, where to contact in the event of a delivery delay, and where to contact in the event of a complaint.


The right to withdraw from the purchase, return the goods:


The consumer has the right to notify the company in writing of withdrawal from the contract within 14 days, to the contact e-mail address: The consumer must then return the goods to the company within thirty days of the written notification of the consumer's withdrawal from the purchase, with tem to cover the direct costs of the return. Products must be unused and undamaged. A copy of the order must be attached. The cost of returning the goods is borne by the buyer. The provider returns the entire purchase price (purchase price with delivery costs) as soon as possible, but no later than thirty days after receiving the consumer's notification of withdrawal from the purchase.


In case of withdrawal from the contract, the seller returns the purchase price to the consumer within 14 days of receiving the consumer's withdrawal statement. The seller returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has expressly requested the use of another means of payment and the consumer bears no costs as a result. The seller has the right to withhold the refund of the purchase price until the returned goods are accepted or until proof is provided that the consumer sent the product to the seller.




Products in the online store are subject to warranty conditions in accordance with Slovenian legislation.


Delivery time:


Goods are dispatched usually within 1-2 days the goods which are on stock are shipped by DHL EXPRESS (it takes about 3-5days worldwide) (Next day delivery within EU ).  Except where stated otherwise (2-4 weeks) for goods which are not in stock or custom synthesis made products.




The supplier must deliver the goods within the promised time. Delivery for the online store is carried out by courrier DHL EXPRESS or DHL ECONOMY CLASS




The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.


The right to privacy:


The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the RS No. 86/2004) and the Insurance Act. All data obtained through the website will be used exclusively for sending informative material, offers, invoices and other necessary communications.




Advertising electronic messages must be clearly and unambiguously marked as advertising messages. The sender must be clearly visible. The provider will unconditionally consider the user's wish not to receive advertising messages.




The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, availability and price can change so quickly that the provider is unable to correct the information on the website. In such a case, the provider will inform the customer about the changes and enable him to cancel the order or replace the ordered product. All product photos are symbolic and do not guarantee product features. We are not responsible for typographical errors.


Complaints and disputes:


The provider complies with applicable consumer protection legislation. Users can send complaints and reclamations by email to with attached pdf form from above.







Within five working days, the provider must confirm that it has received the complaint, inform the user how long it will take to process it and keep him informed about the progress of the procedure. The provider makes every effort to resolve any disputes amicably.



Delivery of products :


ISOMERLAB ships all products worldwide. Except where stated otherwise.



Order change or cancellation


Orders cancellating/changing may be changed or amended only by written agreement signed by both the Buyer and the Seller. Buyer may cancel an order only by providing actual notice to ISOMERLAB prior to the start of PRODUCT production, Cancellation of an order during PRODUCT production shall result in a charge of fifty (50%) of the cost of the original order. UPON COMPLETION OF PRODUCTION FOR AN INDIVIDAL PRODUCT, NO CANCELLATION OF AN ORDER SHALL BE ALLOWED.


Return of the goods :


Returns Goods may not be returned for credit or refund without prior authorization and completion of the form for returning goods and shipping instruction from the Seller. The Buyer shall inspect goods immediately upon receipt and inform the Seller promptly of any damage or discrepancies. Should an item be shipped to you incorrectly, as the result of an error on our part, we will take quick and appropriate action to correct the problem. All claims for replacement or credit must be made within 14 days of receipt of goods.

10% processing fee may be imposed on items returned due to the Buyer’s error. All items approved for return must be in unused and resalable condition. Seller cannot accept for return any open chemicals, custom products or special orders, refrigerated or frozen products, or products missing labels.




All prices are shown in EUR currrencys and are subject to changes without prior notice. 




We do not charge VAT due to VAT exempt under Article 287 of Directive 2006/112EC

Isomerlab d.o.o.

 Naslov: Tržaška cesta 297 A , SI-1000 Ljubljana , Slovenia

 Phone: +386 40 764 332


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